Refund and Returns Policy

Effective Date: December 7, 2024

At Luxury Estate Top Uni, we are committed to ensuring your satisfaction with every purchase. This policy outlines the terms and procedures for returns and refunds.

1. Eligibility for Returns

To qualify for a return:

  • Products must be unused, undamaged, and in their original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • A valid proof of purchase or receipt is required.

2. Items Excluded from Returns

The following items are non-returnable:

  • Customized or personalized products.
  • Clearance or sale items.
  • Gift cards or vouchers.

3. How to Initiate a Return

  • Contact our customer support team via email or hotline to request a return.
  • Provide your order details and reason for the return.
  • If approved, you will receive return instructions and a shipping label (if applicable).

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.
  • Refunds are issued to the original payment method.

5. Exchanges

  • If you received a defective or damaged item, we will replace it at no additional cost.
  • Notify us within 48 hours of delivery with photographic evidence of the defect.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.
  • For international returns, customs and duties are non-refundable.

7. Disputes

  • For disputes regarding returns or refunds, our customer service team will work to resolve the issue amicably.

Contact Information:

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