Return Policy for LuxuryEstateTopUni

Effective Date: January 15, 2025

At LuxuryEstateTopUni, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a return policy under the following terms and conditions.

1. Return Eligibility

  • Returns are accepted within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and in the original packaging, including all tags, certificates, and accessories.
  • Custom or personalized items cannot be returned or exchanged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us via email at support@luxuryestatetopuni.com or call our customer service at 239-472-3860.
  2. Provide your order number and the reason for the return.
  3. Our customer service team will provide you with a Return Authorization Number (RAN) and return instructions.

3. Return Shipping Costs

  • Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
  • We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds and Exchanges

  • Once we receive and inspect the returned item, we will process the refund or exchange.
  • Refunds will be issued to the original payment method, minus any applicable shipping fees.
  • Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will offer a full refund or exchange for the defective product, including covering the return shipping costs.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale.
  • Customized or personalized products.
  • Products that have been used or altered in any way.

7. Late Returns

Returns made outside of the 30-day return period will not be accepted.

8. Contact Us

For any questions or concerns regarding returns, please contact our customer service team at: